This Privacy Policy sets out how Mislibet collects, processes, stores, and protects the personal data of players and visitors to the Mislibet platform. We are committed to handling your data with transparency, integrity, and respect — in line with internationally recognised data protection principles.
Mislibet ("we", "us", "our") operates the online gambling and sports betting platform accessible at mislibet.lat. We take the privacy and security of our Members' personal data seriously. This Privacy Policy ("Policy") explains what personal data we collect from users and visitors, why we collect it, how we use and protect it, and what rights you have in relation to that data.
This Policy applies to all individuals who access or use the Mislibet platform, whether as registered Members or unregistered visitors. It covers data collected through the website, mobile interfaces, customer support interactions, and any other means through which you engage with Mislibet. This Policy should be read in conjunction with our Terms & Conditions.
By registering a Mislibet account, depositing funds, or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must cease using the Platform immediately.
Mislibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to provide, improve, and protect the Mislibet service, and to meet our legal and regulatory obligations.
The following terms carry the meanings defined below throughout this Policy:
Mislibet collects the following categories of personal data:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number, and selfie/biometric verification where applicable | Registration & KYC |
| Contact Data | Email address, mobile number, residential address (city, postcode, country) | Registration |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Deposit / Withdrawal |
| Account Data | Username, encrypted password, account preferences, VIP tier status, bonus history, betting history | Account creation & usage |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, referral source | Automatic (on access) |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with Mislibet | Customer support interactions |
| KYC Documents | Copies of government-issued ID (MyKad, passport), proof of address, and source-of-funds documentation | KYC verification process |
Mislibet collects personal data through the following means:
Data provided directly by you when you: (a) register an account on Mislibet; (b) complete KYC verification; (c) make a deposit or request a withdrawal; (d) contact our customer support team via live chat or email; (e) participate in any promotion, competition, or survey; or (f) update your account profile or preferences.
When you access the Mislibet platform, we automatically collect certain technical data using cookies, web beacons, log files, and similar technologies. This includes your IP address, device identifiers, browser configuration, session data, and navigation patterns within the Platform. See Section 10 for full details on our use of cookies.
In limited circumstances, Mislibet may receive data about you from third parties, including: (a) payment processors and e-wallet providers (e.g., DuitNow, FPX, Maybank, CIMB) for the purpose of verifying and completing transactions; (b) identity verification service providers engaged to assist with KYC processes; and (c) fraud prevention and anti-money laundering databases consulted to protect the integrity of the Platform.
Mislibet processes your personal data for the following purposes:
Mislibet processes personal data on the following legal bases:
Mislibet does not sell, trade, or rent your personal data to third parties for their own independent marketing or commercial purposes. We may share your data in the following circumstances only:
We share data with trusted third-party service providers engaged to support the delivery of our Platform, including: payment processors and e-wallet operators (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank); identity verification and KYC service providers; fraud detection and anti-money laundering screening services; cloud hosting and infrastructure providers; and customer support platform operators. All such processors are bound by contractual data processing agreements that restrict their use of your data to the specific purposes for which it was shared.
Mislibet may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required or permitted to do so by applicable law — for example, in response to a valid court order, regulatory audit, or law enforcement investigation into suspected criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of Mislibet's assets, personal data held by Mislibet may form part of the transferred assets. Affected Members will be notified via their registered email address prior to any such transfer and advised of any changes to this Policy that may result.
Mislibet will never sell your personal data to data brokers, advertising networks, or third-party marketers. Any data sharing outside the categories described above requires your explicit prior consent.
Mislibet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
Mislibet implements a multi-layered security framework to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
While Mislibet takes all reasonable and proportionate security precautions, no online system is entirely immune to security risk. You also bear responsibility for maintaining the security of your own account credentials and device.
Mislibet uses cookies and similar tracking technologies to deliver and improve the Platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following categories of cookies:
You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Mislibet Platform.
Subject to applicable law and any overriding legal obligations binding on Mislibet (such as AML record-keeping requirements), you have the following rights in relation to your personal data:
You may request a copy of the personal data Mislibet holds about you, together with information about how it is being processed. We will respond to valid access requests within 30 days.
You may request correction of any inaccurate or incomplete personal data held in your Mislibet account. You may update most personal details directly through your account settings, or contact support for assistance.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Mislibet's legal obligation to retain certain records for AML compliance periods as described in Section 8.
In certain circumstances (e.g., where you contest the accuracy of data or object to processing), you may request that Mislibet restrict processing of your personal data while the relevant query is resolved.
Where processing is based on your consent or performed by automated means, you may request that Mislibet provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You may object to processing of your personal data carried out on the basis of Mislibet's legitimate interests, including direct marketing. Where your objection is upheld, we will cease the relevant processing activity.
Where processing is based on your consent, you may withdraw that consent at any time by contacting Mislibet support. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the rights above, please contact our data team at [email protected] with the subject line "DATA RIGHTS REQUEST". We will acknowledge your request within 5 business days and respond in full within 30 calendar days.
Mislibet strictly prohibits the use of the Platform by individuals under the age of 21 years. We do not knowingly collect personal data from individuals under this age threshold. The Platform employs mandatory KYC age verification to enforce this requirement.
If you have reason to believe that a minor has submitted personal data to Mislibet or created an account in breach of our age policy, please notify us immediately at [email protected]. Upon confirmation, we will take prompt action to close the account and delete or anonymise all associated personal data.
Mislibet operates on a globally distributed infrastructure. Your personal data may be transferred to and stored on servers located outside Malaysia, including in countries where data protection laws may differ from those applicable in your jurisdiction. Where such transfers occur, Mislibet ensures that appropriate safeguards are in place — including contractual data transfer agreements based on recognised standard clauses — to protect your data to a standard equivalent to that described in this Policy.
Third-party payment processors handling MYR transactions on behalf of Malaysian users — including FPX, DuitNow, and Malaysian bank partners such as Maybank, CIMB, and Public Bank — are required to comply with the applicable data security standards of their respective regulatory frameworks.
Mislibet reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant and directly affect how your personal data is processed, we will notify registered Members via their registered email address prior to the changes taking effect.
Your continued use of the Mislibet Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how your data is being handled.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the Mislibet data team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.
// DATA CONTROLLER CONTACT
Platform: Mislibet (mislibet.lat)
Privacy & Data Enquiries: [email protected]
Email Subject Line: PRIVACY ENQUIRY or DATA RIGHTS REQUEST
Response Time: Within 5 business days for acknowledgement; 30 calendar days for full response
// your data, protected
Six commitments that define how Mislibet handles your personal data — every day, for every Member.
Every connection between your device and Mislibet is secured with TLS 1.2+ encryption. Your data travels safely — what you send, only we receive.
Personal data and KYC documents stored in Mislibet's systems are encrypted at rest using AES-256, one of the strongest encryption standards available.
Your data is accessible only to authorised Mislibet staff on a strict need-to-know basis. All access is logged, monitored, and subject to multi-factor authentication.
Mislibet does not sell, rent, or trade your personal data to any third party for independent commercial or marketing purposes. Your data is yours.
Independent third-party security specialists conduct regular penetration tests and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
Access, correct, export, or delete your data at any time by contacting our support team. All data rights requests are acknowledged within 5 business days and resolved within 30 days.
// confident in your privacy
Every Mislibet Member benefits from the same data protections described in this Policy. Review our FAQ for common questions, or visit our homepage to learn more about what we offer. For players aged 21 and above only.
Play responsibly. Mislibet is for players aged 21 and above only. Gambling can be addictive — know your limits.